INTERNAL INTEGRATION IN SUPPLY CHAIN INTEGRATION: A SYSTEMATIC LITERATURE REVIEW

Andréia de Abreu, Rosane Lúcia Chicarelli Alcântara

Resumo


Supply Chain Integration (SCI) is a topic which gains growing attention in studies related to Supply Chain Management (SCM). The discussions on integration in the papers regarding SCI are divided into two categories: (i) external integration which refers to integration between firms and external partners including suppliers and customers, and (ii) internal integration which refers to integration among firms' internal functions. However, the understanding of what influences SCI remains incomplete. This paper aims to investigate the literature in this research area, more specifically on internal integration in SCI. The searching is based on a Systematic Literature Review. The analysis of the discussions of the articles selected resulted in the systematization of three intervening factors of internal integration to SCI: (i) enablers factors, (ii) barriers and (iii) influence of the human factor. The results may assist researchers and practitioners in designing an internal organization setting that enables the performance of supply chain practices effectively.

Palavras-chave


Supply Chain Management; Supply Chain Integration; Internal Integration; Systematic Literature Review

Texto completo:

PDF

Referências


ALFALLA-LUQUE, R.; MEDINA-LOPEZ, C.; SCHRAGE, H. A. Study of supply chain integration in the aeronautics sector. Production Planning & Control: The Management of Operations, v. 24, n. 8/9, p.769-784, 2013.

ASHENBAUM, B.; MALTZ, A.; ELLRAM, L.; BARRAT, M. Organizational alignment and supply chain governance structure: introduction and construct validation. The International Journal of Logistics Management, v. 20, n. 2, p.169-186, 2009.

BARRAT, M.; BARRAT, R. Exploring internal and external supply chain linkages: evidence from the field. Journal of Operations Management, v. 29, p. 514-528, 2011.

BASNET, C. The measurement of internal supply chain integration. Management Research Review, v. 36, n. 2, p.153-172, 2013.

BRAGANZA, A. Enterprise integration: creating competitive capabilities. Integrated Manufacturing Systems, v. 13, n. 8, p. 562-572, 2002.

BRAUNSCHEIDEL, M. J.; SURESH, N. C. The organizational antecedents of a firm’s supply chain agility for risk mitigation and response. Journal of Operations Management, v. 27, p.119-140, 2009.

BRAUNSCHEIDEL, M. J.; SURESH, N. C.; BOISNIER, A. D. Investigating the impact of organizational culture on supply chain integration. Human Resource Management, v. 49, n. 5, p.883-911, 2010.

CAO, Z.; HUO, B.; LI, Y.; ZHAO, X. The impact of organizational culture on supply chain integration: a contingency and configuration approach. Supply Chain Management: An International Journal, v. 20, n. 1, p. 24-41, 2015.

CHEN, H.; DAUGHERTY, P. J.; LANDRY, T. D. Supply chain process integration: a theoretical framework. Journal of Business Logistics, v. 30, n. 2, p. 27-46, 2009.

CHEN, H.; DAUGHERTY, P. J.; ROATH, A. S. Defining and operationalizing supply chain process integration. Journal of Business Logistics, v. 30, n. 1, p. 63-84, 2009.

CHILDERHOUSE, P.; TOWILL, D. R. Arcs of supply chain integration. International Journal of Production Research, v. 49, n. 24, p. 7441-7468, 2011.

DANESE, P.; BORTOLOTTI, T. Supply chain integration patterns and operational performance: a plant-level survey-based analysis. International Journal of Production Research, v. 52, n. 3, p.1-22, 2014.

DAS, A.; NARASIMHAN, R.; TALLURI, S. Supplier integration: finding an optimal configuration. Journal of Operations Management, v. 24, p. 563-582, 2006.

DENYER, D.; TRANFIELD, D. Producing a systematic review. In: BUCHANAN, D.; BRYMAN, A. The Sage handbook of organizational research methods. Thousand Oaks CA: Sage Publications, 2009.

DROGE, C.; JAYARAM, J.; VICKERY, S. K. The effects of internal versus external integration practices on time-based performance and overall firm performance. Journal of Operations Management, v. 22, p. 557-573, 2004.

ELLINGER, A. E. Improving marketing/logistics cross-functional collaboration in the supply chain. Industrial Marketing Management, v. 29, p. 85-96, 2000.

ELLINGER, A. E.; KELLER, S. B.; HANSEN, J. D. Bridging the divide between logistics and marketing: facilitating collaborative behavior. Journal of Business Logistics, v. 27, n. 2, p. 1-28, 2006.

ELMUTI, D.; MINNIS, W.; ABEBE, M. Longitudinal assessment of an integrated industrial supply chain. Supply Chain Management: An International Journal, v. 13, n. 2, p. 151-159, 2008.

FABBE-COSTES, N.; JAHRE, M. Supply chain integration and performance: a review of the evidence. The International Journal of Logistics Management, v. 19, n. 2, p. 130-154, 2008.

FAWCETT, S. E.; MAGNAN, G. M. The rhetoric and reality of supply chain integration. International Journal of Physical, Distribution & Logistics Management, v. 32, n. 5, p. 339-361, 2002.

FAWCETT, S. E.; MAGNAN, G. M.; MCCARTER, M. W. Benefits, barriers and bridges to effective supply chain management. Supply Chain Management: An International Journal, v. 13, n. 1, p. 35-48, 2008.

FAWCETT, S. E.; MCCARTER, M. W.; FAWCETT, A. M.; WEBB, G. S.; MAGNAN, G. M. Why supply chain collaboration fails: the socio-structural view of resistance to relational strategies. Supply Chain Management: An International Journal, v. 20, n. 6, p. 648-663, 2015.

FLYNN, B. B.; HUO, B.; ZHAO, X. The impact of supply chain integration on performance: a contingency and configuration approach. Journal of Operations Management, v. 28, p. 58-71, 2010.

GIMENEZ, C. Logistics integration processes in the food industry. International Journal of Physical Distribution & Logistics Management, v. 36, n. 3, p. 231-249, 2006.

HALLDÓRSSON, A.; LARSON, P. D.; POIST, R. F. Supply chain management: a comparison of Scandinavian and American perspectives. International Journal of Physical Distribution & Logistics Management, v. 38, n. 2, p. 126-142, 2008.

HANDFIELD, R. B.; COUSINS, P. D.; LAWSON, B.; PETERSEN, K. J. How can supply management really improve performance? A knowledge-based model of alignment capabilities. Journal of Supply Chain Management, v. 51, n. 3, p. 3-17, 2015.

HART, C. Doing a literature review: releasing the social science research imagination. 7 ed. Thousand Oaks CA: Sage Publications, 2009.

HARTLEY, J. L.; BRODKE, M.; WHEELER, J. V.; WU, Z.; STEWARD, M. D. Exploring supply management status, internal collaboration and operating performance. Operations Management Research, v. 7, p. 24-35, 2014.

HOHENSTEIN, N-O.; FEISEL, E.; HARTMANN, E. Human resource management issues in supply chain management research: a systematic literature review from 1998 to 2014. International Journal of Physical Distribution & Logistics Management, v. 44, n. 6, p. 434-463, 2014.

HORN, P.; SCHEFFLER, P.; SCHIELE, H. Internal integration as a pre-condition for external integration in global sourcing: a social capital perspective. International Journal of Production Economics, v. 153, p. 54-55, 2014.

HUO, B. The impact of supply chain integration on company performance: an organizational capability perspective. Supply Chain Management: An International Journal, v. 17, n. 6, p. 596-610, 2012.

HUO, B.; HAN, Z.; CHEN, H.; ZHAO, X. The effect of high-involvement human resource management practices on supply chain integration. International Journal of Physical Distribution & Logistics Management, v. 45, n. 8, p. 716-746, 2015.

HUO, B.; YE, Y.; ZHAO, X.; SHOU, Y. The impact of human capital on supply chain integration and competitive performance. International Journal of Production Economics, v. 178, p. 132-143, 2016.

JACOBS, M. A.; YU, W.; CHAVEZ, R. The effect of internal communication and employee satisfaction on supply chain integration. International Journal of Production Economics, v. 117, p. 60-70, 2016.

JIN, Y. H.; FAWCETT, A. M.; FAWCETT, S. E. Awareness is not enough: commitment and performance implications of supply chain integration. International Journal of Physical, Distribution & Logistics Management, v. 43, n. 3, p. 205-230, 2013.

KAMAL, M. M.; IRANI, Z. Analysing supply chain integration through a systematic literature review: a normative perspective. Supply Chain Management: An International Journal, v. 19, n. 5/6, p. 523-557, 2014.

KIM, D-Y. Relationship between supply chain integration and performance. Operations Management Research, v. 6, n. 1/2, p. 74-90, 2013.

KOTZAB, H.; TELLER, C.; GRANT, D. B.; SPARKS, L. Antecedents for the adoption and execution of supply chain management. Supply Chain Management: An International Journal, v. 16, n. 4, p. 231-245, 2011.

KOTZAB, H.; TELLER, C.; GRANT, D. B; FRIIS, A. Supply chain management resources, capabilities and execution. Production Planning & Control, v. 26, n. 7, p. 525-542, 2015.

KOUFTEROS, X.; VONDEREMBSE, M.; JAYARAM, J. Internal and external integration for product development: the contingency effects of uncertainty, equivocality, and platform strategy. Decision Sciences, v. 36, n. 1, p. 97-133, 2005.

KOULIKOFF-SOUVIRON, M.; HARRISON, A. Evolving HR practices in a strategic intra-firm supply chain. Human Resource Management, v. 49, n. 5, p. 913-938, 2010.

LAI, F.; ZHANG, M.; LEE, D. M. S.; ZHAO, W. The impact of supply chain integration on mass customization capability: an extended resource-based view. IEEE Transactions On Engineering Management, v. 59, n. 3, p. 443-456, 2012.

LAMBERT, D. M.; GARCIA-DASTUGUE, S. J.; CROXTON, K. L. An evaluation of process-oriented supply chain management frameworks. Journal of Business Logistics, v. 26, n. 1, p. 25-51, 2005.

LAMBERT, D. M. Supply chain management. In: LAMBERT, D. M. Supply chain management: processes, partnerships, performance. 3 ed. Florida: Supply Chain Management Institute, 2008. pp.1-24.

LAWRENCE, P. R.; LORSCH, J. W. Organization and environment: managing and differentiation and integration. Boston: Division of Research, Harvard University, 1967.

LEE, C. W.; KWON, I-W.; SEVERANCE, D. Relationship between supply chain performance and degree of linkage among supplier, internal integration, and customer. Supply Chain Management: An International Journal, v. 12, n. 6, p. 444-452, 2007.

MENTZER, J. T.; WITT, W.; KEEBLER, J. S.; MIN, S.; NIX, N. W.; SMITH, C. D.; ZACHARIA, Z. G. Defining Supply Chain Management. Journal of Business Logistics, v. 22, n. 2, p. 1-25, 2001.

MENTZER, J. T.; STANK, T. P.; ESPER, T. L. Supply chain management and its relationship to logistics, marketing, production, and operations management. Journal of Business Logistics, v. 29, n. 1, p. 31-46, 2008.

MOLLENKOPF, D.; RUSSO, I.; FRANKEL, R. The returns management process in supply chain strategy. International Journal of Physical Distribution & Logistics Management, v. 37, n. 7, p. 568-592, 2007.

PAGELL, M. Understanding the factors that enable and inhibit the integration of operations, purchasing and logistics. Journal of Operations Management, v. 22, p. 459-487, 2004.

PETERSEN, K. J.; AUTRY, C. W. Supply chain management at the crossroads: divergent views, potential impacts, and suggested paths forward. Journal of Business Logistics, v. 35, n. 1, p. 36-43, 2014.

PRIMO, M. A. M. Supply chain integration mechanisms for alleviating supply problems in manufacturing firms. Operations Management Research, v. 3, p. 43-59, 2010.

RALSTON, P. M.; BLACKHURST, J.; CANTOR, D. E.; CRUM, M. R. A structure–conduct–performance perspective of how strategic supply chain integration affects firm performance. Journal of Supply Chain Management, v. 51, n. 2, p. 47-64, 2015.

RICHEY, R. G.; CHEN, H.; UPRETI, R.; FAWCETT, S. E.; ADAMS, F. G. The moderating role of barriers on the relationship between drivers to supply chain integration and firm performance. International Journal of Physical Distribution and Logistics Management, v. 39, n. 10, p. 826-840, 2009.

RICHEY, R. G.; ROATH, A. S.; WHIPPLE, J. M.; FAWCETT, S. E. Exploring a governance theory of supply chain management: barriers and facilitators to integration. Journal of Business Logistics, v. 31, n. 1, p. 237-256, 2010.

SABATH, R.; WHIPPLE, J. M. Using the customer/product action matrix to enhance internal collaboration. Journal of Business Logistics, v. 25, n. 2, p. 1-19, 2004.

SCHOENHERR, T.; SWINK, M. Revisiting the arcs of integration: cross-validations and extensions. Journal of Operations Management, v. 30, p. 99-115, 2012.

SOLTANI, E.; AHMED, P. K.; LIAO, Y. Y.; ANOSIKE, P. U. Qualitative middle-range research in operations management: the need for theory-driven empirical inquiry. International Journal of Operations & Production Management, v. 34, n. 8, p. 1003-1027, 2014.

STEVENS, G. C. Integrating the supply chain. International Journal of Physical Distribution &Materials Management, v. 19, n. 8, p. 3-8, 1989.

SWINK, M.; SCHOENHERR, T. The effects of cross-functional integration on profitability, process efficiency, and asset productivity. Journal of Business Logistics, v. 36, n. 1, p. 69-87, 2015.

TANCO, M.; JURBURG, D.; ESCUDER, M. Main difficulties hindering supply chain performance: an exploratory analysis at uruguayan SMEs. Supply Chain Management: An International Journal, v. 20, n. 1, p.11-23, 2015.

TELLER, C.; KOTZAB, H.; GRANT, D. B. Improving the execution of supply chain management in organizations. International Journal of Production Economics, v. 140, p. 713-720, 2012.

THEODORAKIOGLOU, Y.; GOTZAMANI, K.; TSIOLVAS, G. Supplier management and its relationship to buyers’ quality management. Supply Chain Management: An International Journal, v. 11, n. 2, p. 148-159, 2006.

THOMAS, R. W.; DEFEE, C. C.; RANDALE, W. S.; WILLIAMS, B. Assessing the managerial relevance of contemporary supply chain management research. International Journal of Physical Distribution & Logistics Management, v. 41, n. 7, p. 655-667, 2011.

TRANFIELD, D.; DENYER, D.; SMART, P. Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management, v. 14, p. 207-222, 2003.

VALLET-BELLMUNT, T.; RIVERA-TORRES, P. Integration: attitudes, patterns and practices. Supply Chain Management: An International Journal, v. 18, n. 3, p. 308-323, 2013.

WILLIAMS, B. D.; ROH, J.; TOKAR, T.; SWINK, M. Leveraging supply chain visibility for responsiveness: the moderating role of internal integration. Journal of Operations Management, v. 31, p. 543-554, 2013.

WONG, C. Y.; BOON-ITT, S.; WONG, C. W. Y. The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management, v. 29, p. 604-615, 2011.

WONG, C. W. Y.; WONG, C. Y.; BOON-ITT, S. The combined effects of internal and external supply chain integration on product innovation. International Journal of Production Economics, v. 146, p. 566-574., 2013.

WONG, C. Y.; WONG, C. W. Y.; BOON-ITT, S. Integrating environmental management into supply chains: a systematic literature review and theoretical framework. International Journal of Physical Distribution & Logistics Management, v. 45, n. 1/2, p. 43-68, 2015.

XU, D.; HUO, B.; SUN, L. Relationships between intra-organizational resources, supply chain integration and business performance: an extended resource-based view. Industrial Management & Data Systems, v. 114, n. 8, p. 1186-1206, 2014.

YANG, C-S.; YEO, G-T.; VINH, T. V. The effects of intra- and extraorganisational integration capabilities in the container shipping freight industry. International Journal of Logistics Research and Applications: A Leading Journal of Supply Chain Management, v. 18, n. 4, p. 325-341, 2015.

YU, W.; JACOBS, M. A.; SALISBURG, W. D.; ENNS, H. The effects of supply chain integration on customer satisfaction and financial performance: an organizational learning perspective. International Journal of Production Economics, v. 146, p. 346-358, 2013.

YUNUS, E. N.; TADISINA, S. K. Drivers of supply chain integration and the role of organizational culture: empirical evidence from Indonesia. Business Process Management Journal, v. 22, n. 1, p. 89-115, 2016.

ZHAO, X.; HUO, B.; SELEND, W.; YEUNG, J. H. Y. The impact of internal integration and relationship commitment on external integration. Journal of Operations Management, v. 29, p. 17-32, 2011.

ZHAO, G.; FENG, T.; WANG, D. Is more supply chain integration always beneficial to financial performance? Industrial Marketing Management, v. 45, p. 162-172, 2015.

ZSIDISIN, G.; HARTLEY, J. L.; BERNARDES, E. S.; SAUNDERS, L. W. Examining supply market scanning and internal communication climate as facilitators of supply chain integration. Supply Chain Management: An International Journal, v. 20, n. 5, p. 549-565, 2015.


Desenvolvido por:

Logomarca da Lepidus Tecnologia